To make your ordering experience as effortless as possible, we’ve provided detailed information about placing an order on Kiehls.com.
MAXIMUM PURCHASE POLICY
Products ordered by phone, mail, or e-commerce are not for resale. We regret that we must limit orders to no more than five (5) units of any item (per size, per day) If you have any questions, please call us at 1-300-22-2232 or Contact Us and we will be happy to assist.
Kiehl's accepts MasterCard and Visa as forms of payment. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.
TRACKING A SHIPMENT
Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. Should you have any questions about your order status, please contact a Kiehl's Customer Representative at 1-300-22-2232 or email us at Customerservice.MY@loreal.com
If you have a promotional coupon code that can be redeemed from Kiehl's Since 1851, please enter the offer code in the box in the shopping bag area upon checkout. The promotion will be reflected in the subsequent pages.
You may view your order history by signing into Your Account and selecting Order History from the left hand selection bar.